Privacy & Cookie Policy

1. Who We Are

This website, built2order.co.uk, is operated by:

  • Business Name: Built 2 Order Ltd
  • Address: 12 Brunel Close, Burntwood, Staffs, WS7 9LG
  • Email: sales@built2order.co.uk

We are the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR).

2. What Data We Collect

We may collect and process the following personal data:

Information you provide:

  • Name
  • Email address
  • Phone number
  • Delivery/billing address
  • Any information submitted via forms on the website

Automatically collected:

  • IP address
  • Browser type
  • Device information
  • Pages visited and usage data

3. How We Use Your Data

We use your data to:

  • Process orders and provide services
  • Respond to inquiries and customer support requests
  • Improve our website and services
  • Send updates or marketing (only with your consent)
  • Comply with legal obligations

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases for processing your personal data:

  • Contract: To fulfil orders and provide services
  • Legitimate Interests: To improve our website and services
  • Consent: For marketing and cookie usage
  • Legal Obligation: To comply with applicable laws and regulations

5. Sharing Your Data

We may share your data with third-party service providers who assist with:

  • Payment processing
  • Delivery services
  • IT and website hosting services
  • Legal authorities, if required

We do not sell your data to third parties.

6. Data Retention

We will retain your personal data for as long as necessary:

  • Orders: For up to 6 years for tax and legal purposes
  • Marketing: Until you withdraw consent

7. Your Rights

You have the right to:

  • Access your personal data
  • Rectify any inaccuracies in your data
  • Request the deletion of your data
  • Restrict or object to the processing of your data
  • Request data portability

To exercise your rights, please contact us at [your contact email]. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.

8. Data Security

We implement appropriate security measures to protect your data. While we strive to protect your personal information, no method of transmission over the internet is completely secure, and we cannot guarantee its absolute security.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices or content.

10. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. Any updates will be posted on this page, and we will indicate the date of the last revision.

COOKIE POLICY

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help improve your experience by remembering your preferences and providing insights into how the website is used.

2. Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly. They enable you to navigate the site and use essential features like adding items to your cart and logging in.

  • PHPSESSID
    • Domain: built2order.co.uk
    • Duration: Session
    • Description: This cookie is used to store a user’s unique session ID and is deleted when the browser is closed.

Consent Management Cookies

These cookies store your consent preferences to ensure that we respect your choices on subsequent visits.

  • cookieyes-consent
    • Domain: built2order.co.uk
    • Duration: 1 year
    • Description: This cookie remembers your consent preferences so that they are respected on your next visit.

Analytics Cookies

These cookies help us understand how visitors interact with the website, providing insights such as the number of visitors, traffic sources, and other site usage statistics.

  • _ga
    • Domain: .built2order.co.uk
    • Duration: 1 year 1 month 4 days
    • Description: Used by Google Analytics to calculate visitor, session, and campaign data, and track site usage anonymously by assigning a randomly generated number to recognize unique visitors.
  • ga (Wildcard)*
    • Domain: .built2order.co.uk
    • Duration: 1 year 1 month 4 days
    • Description: A variation of the _ga cookie used to store and count page views for analytics.

3. How to Manage Cookies

You can control cookies through your browser settings. Most browsers allow you to:

  • Block cookies completely
  • Allow or block cookies on specific websites
  • Clear cookies whenever you choose

For more information on managing cookies, please check your browser’s help section.

4. Cookie Consent

When you visit built2order.co.uk, we ask for your consent to place non-essential cookies. You can choose to accept, reject, or manage your cookie preferences at any time.

5. Changes to the Cookie Policy

We may update this Cookie Policy from time to time. Any changes will be reflected here, and the date of the last update will be indicated.

6. Contact Us

If you have any questions about our Privacy or Cookie Policy or the cookies we use, please contact us at:
sales@built2order.co.uk